Refund and Returns Policy
Order Cancellations
If you need to cancel your order after it is placed, please contact rubynaturals.prov31@gmail.com ASAP. Most orders ship out within a few business days, so prompt contact is needed. Orders cannot be canceled after they are processed.
If you contact us before your order has shipped, we will refund you in full and cancel your order.
If you contact us after your order has been shipped, please mark the box “RETURN TO SENDER” and send the package back to us unopened. Once we have received your order, we will refund you minus shipping charges.
While not commonly done, we reserve the right to charge a cancellation fee for cancelled orders.
Returns and Exchanges
Returns and Exchanges
Ruby Naturals does not accept returns, but will happily replace products under the following conditions:
- Products with a defect/issue
- Products damaged during shipment
If a product is defective, please email us pictures of the product issue. If a product has broken or spilled during shipping, we require these pictures to be able to send your replacement product. Once we have talked to you, we will ship out a replacement product as soon as possible. If there is any delay (i.e. if the product is out of stock), we will contact you to make arrangements or issue a refund.
Ruby Naturals’ Guarantee
Don’t love our products? Contact us within 7 days and we’ll be happy to give you store credit for the amount spent minus shipping charges. There is no need to return it! In most cases, we’ll let you keep it and pass it along to someone else who can use it. Just contact us and ask.
If you need to return a product, or have an issue with a product, please email rubynaturals.prov31@gmail.com and we’ll be happy to help.